No-show, late arrival and late cancellation or rescheduling policy

We appreciate the value of your time, so we try to ensure that all appointments are on time

If you arrive late, we will do our best to provide a full and thorough service. As a courtesy to the next patient, however, your appointment will still finish at the originally scheduled time. This means that you have less time for your skin check and treatments.

When you make an appointment at Spot Check Clinic, we reserve up to 90 minutes exclusively for you.

If you cancel or reschedule at late notice or simply don’t attend your appointment, someone else may miss out on the opportunity to have a skin cancer diagnosed and treated, and our practice incurs an expense. To partially recover this expense, we may charge a cancellation fee.

This fee is approximately half the fee for the service you booked, plus GST, and applies if you:

• Cancel or reschedule an appointment giving less than 24 hours’ notice.
• Don’t attend a booked appointment without cancelling at least 24 hours earlier.
• Book a long appointment for a service (for example, total body mole mapping) and then decide not to have this service performed when you attend.

We may request pre-payment for future appointments and you may no longer qualify for discounts, which are offered at our discretion.

We understand that sometimes late arrival or failure to attend may be beyond your control. In these circumstances, we may waive the cancellation fee.