Book an appointment: Melbourne CBD

Online bookings

Telephone bookings

Telephone bookings: 03 9098 7474

Consulting hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 1:00pm
Friday 8:30am - 5:30pm

Late arrivals, cancellations and non-attendance

Spot Check Clinic usually runs on time. If you arrive late, we will do our best to provide a full and thorough service. As a courtesy to the next patient, however, your appointment will still finish at the originally scheduled time. This means that you have less time for your skin check and treatments.

When you make an appointment at Spot Check Clinic, we reserve up to 60 minutes exclusively for you. If you cancel at late notice or simply don't attend your appointment, someone else may miss out on the opportunity to have a skin cancer diagnosed and treated, and our practice incurs an expense. To recoup this expense, we may charge a cancellation fee of up to half the anticipated fee for your booked appointment if you:

  • cancel an appointment giving less than 24 hours' notice
  • fail to attend a booked appointment without cancelling at least 24 hours earlier
  • book a total body mole mapping appointment and decide at the time of your visit that you no longer wish to proceed with the mole mapping service

We understand that sometimes late arrival or failure to attend may be beyond your control. In these circumstances we may waive the cancellation fee.