No-show and late arrival policy

Spot Check Clinic appreciates the value of your time, so we try to ensure that all appointments commence on time.

If you arrive late, we will do our best to provide a full and thorough service. As a courtesy to the next patient, however, your appointment will finish at the originally scheduled time. This mean you have less time for your skin check and treatments.

When you make an appointment at Spot Check Clinic, we reserve up to 60 minutes exclusively for you. If you cancel at short notice or simply don't attend your appointment, someone else may miss out on the opportunity to have a skin cancer diagnosed and treated, and our practice incurs an expense. To recoup this expense, we may charge a cancellation fee of up to half the anticipated cost of your appointment if you:

  • cancel an appointment giving less than 24 hours' notice, or
  • don't attend a booked appointment without cancelling at least 24 hours earlier
  • book an appointment for total body mole mapping and then decide when you attend that you no longer wish to have this service.

We understand that sometimes late arrival or failure to attend may be beyond your control. In these circumstances we may waive the cancellation fee.