Online consulting: send a photo of your spot to a skin cancer doctor

If you can't visit a skin cancer clinic in person, we can still check your moles or other spots of concern.

Online consulting is not a substitute for a full body skin check or a dermoscopic examination by an experienced skin cancer specialist, but it can be useful if:

  • you are isolated at home or unable to visit the CBD due to COVID-19 / coronavirus precautions
  • you can't easily visit a skin cancer specialist
  • you want to know quickly if a spot needs to be examined more closely
  • you have an existing photograph of the spot and want to check if it's growing or changing

 

1

Obtain a magnifying device

To get the best result, you must magnify your spot or mole so that the doctor can see the fine details.

  • For the best quality photo and most reliable diagnosis, we recommend the MoleScope, available from MetaOptima. MoleScopes are currently available at a 65 per cent ($300) discount. Enter the code COVID19 at checkout.
  • The SkinScope from Firstcheck is a cheaper alternative at $29.95 from the Firstcheck website, or $40 by Express Post from Spot Check Clinic. Call us on 03 9098 7474 to order.

2

Photograph and upload your spot

3

A skin cancer specialist doctor will reply

We'll do our best to send you information about your photo within two working days, including a plan for managing it.

Availability

Spot Check Clinic's online consulting service is available to anyone in Australia, even if they have not visited Spot Check Clinic.

  • Existing Spot Check Clinic patients already have access to photographs of their skin taken during consultations at the clinic, using the DermEngine / MoleScope system. The online consulting service can be used for submitting photos of previously-photographed moles, to see if they have changed, or new spots of concern not previously photographed at Spot Check Clinic.
  • If you have not visited Spot Check Clinic before, you can upload a photo using the MoleScope app. This service is available only to people in Australia.

MoleScope is a free app for iOS or Android devices, allowing you to take a photo with the built-in camera.

Online consulting is not available by email. If you send clinical information it is not encrypted and may not be stored on a secure server located in Australia. If you send a photograph or other clinical information by email, we will ask you to re-send it using MoleScope.

Magnifying devices

For best results, we strongly recommended that you use a specialised magnification device to take the picture, otherwise your skin cancer specialist won't be able to provide you with an accurate assessment. To take good quality pictures of your moles or other suspicious spots, we recommend using a magnification device that attaches to the camera of your smart phone or mobile device.

MoleScope

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MoleScope Home Edition. Image courtesy of MetaOptima

The MoleScope is a lens with a built-in light source that takes high magnification dermoscopic photos of moles or other spots. Used correctly, it can produce images of a comparable quality to those taken by a skin specialist.

If purchasing the MoleScope, you must select the correct model for your smart phone or tablet.

SkinScope

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The SkinScope is a simple and inexpensive magnifying lens that sticks over the camera of any model of smart phone or tablet. It is registered as a medical device in Australia. Follow the SkinScope instructions and moisten your skin for close-up photos of moles or other spots. Used correctly, it can produce images of sufficient quality for your doctor to give an opinion.

How to take and upload your photo

Spot Check Clinic patients

If you are an existing Spot Check Clinic patient, you probably already have photos taken by your doctor and stored in the DermEngine/MoleScope system. We recommend you download the MoleScope app because it integrates with your existing photographic records.

If you haven't already done so, download and install the free MoleScope app for iOS or Android

The app comes with a built-in guide, including a video, to show you how to photograph spots of concern. Note that you don't have to use the MoleScope magnfying device; the SkinScope is a cheaper alternative (although the quality of photos is not as good).

If you’ve never visited Spot Check Clinic

If you've never visited Spot Check Clinic, you can use the Firstcheck web form to upload photos to a doctor. This is a convenient way to send photos without downloading or installing an app.

 

 

What happens next

Your Spot Check Clinic skin specialist will review your photos and write a brief report explaining the possible diagnosis and giving recommendations about how to manage your spot. This report appears in your app, and on the MoleScope website. You will receive an email notification when your report is ready for viewing.

Fees

See our Pricing page for details of fees. Please note that online consulting is not covered by Medicare and no rebate is payable. The 2020 COVID-19 telemedicine Medicare items do not cover this service.